Refund & Cancellation Policy

1Introduction

Legal Ease Compliance – Shailputri Enterprises (hereinafter referred to as "we", "us", "our", or "the Company") is a professional legal compliance consultancy firm based in Delhi NCR, India, operating through the website legaleasecompliance.co.in.

We provide a wide range of legal compliance consultancy services including but not limited to DDA consultancy, Delhi Jal Board consultancy, GST registration, company formation, labour law compliance, FSSAI licensing, MSME registration, and other government regulatory services.

This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are processed for our services. We encourage all clients to carefully review this policy before engaging our services or making any payment.

2Nature of Our Services

Legal Ease Compliance provides professional consultancy and advisory services to individuals, businesses, and organisations. Our services involve significant investment of time, expertise, professional effort, and in many cases, third-party government filing fees.

Government fees, stamp duty, registration charges, filing fees, and other statutory payments made on your behalf to government authorities are non-refundable as these are paid directly to government bodies and are outside our control.

3Refund Policy

3.1 — Services Eligible for Refund

Refund requests will be considered under the following limited circumstances:

3.2 — Non-Refundable Items

The following are strictly non-refundable under all circumstances:

• Government filing fees, court fees, stamp duty, and registration charges
• Third-party expenses incurred on behalf of the client
• Consultation fees for initial advisory sessions already conducted
• Documentation charges where documents have been prepared and delivered
• Express or priority processing fees
• Any amount paid towards government portal registration or digital signatures (DSC/DIN)
• Fees for services fully or partially rendered

3.3 — Refund Processing Timeline

3.4 — Service Guarantee

While we strive to deliver the best possible outcome for every client, please note that Legal Ease Compliance does not guarantee specific results from government authorities. Government decisions, approvals, rejections, or delays are entirely at the discretion of the concerned government authority and are outside our control.

If your application is rejected by a government authority, we will make reasonable efforts to assist with the appeal or resubmission process, subject to additional fees. However, such rejection does not entitle the client to a refund of our consultancy fees.

4Cancellation Policy

4.1 — Cancellation by Client

You may request cancellation of a service engagement by contacting us in writing via email at info@legaleasecompliance.co.in or by calling +91-9818624442.

4.2 — Cancellation by Legal Ease Compliance

We reserve the right to cancel a service engagement under the following circumstances, with a full refund of fees paid:

• We are unable to provide the requested service due to legal or regulatory constraints
• The client has provided false, incomplete, or misleading information
• Force majeure events beyond our reasonable control
• Internal operational reasons at our sole discretion

5How to Request a Refund or Cancellation

To request a refund or cancellation, please follow these steps:

1. Contact us in writing — Send an email to info@legaleasecompliance.co.in with the subject line: "Refund Request — [Your Name] — [Service Name]"
2. Include the following details:
   • Your full name and contact number
   • Service name for which refund is requested
   • Date of payment and amount paid
   • Payment transaction ID or receipt
   • Reason for refund or cancellation request
3. Our team will review your request within 3 working days and respond with a decision.
4. If approved, the refund will be processed within 7–14 working days to your original payment method.

6Refund Policy for Specific Services

6.1 — DDA Consultancy Services

DDA property mutation, leasehold to freehold conversion, housing scheme assistance, and NOC services involve significant document preparation and government liaison work. Once documents are prepared and submitted to DDA, no refund is applicable. Government rejection by DDA does not entitle the client to a refund of consultancy fees.

6.2 — Delhi Jal Board (DJB) Consultancy

DJB water connection, billing dispute, NOC, and sewer connection services involve direct coordination with DJB zonal offices. Fees paid towards DJB portal charges, inspection fees, or connection charges are strictly non-refundable as they are paid to DJB directly.

6.3 — GST Registration & Filing

GST registration fees are non-refundable once the application has been filed on the GST portal. Monthly filing fees are charged per filing period and are non-refundable once the return has been filed.

6.4 — Company / LLP Registration

Company registration fees include government fees paid to MCA (Ministry of Corporate Affairs). Government fees including DSC, DIN, and filing fees are non-refundable once paid. Consultancy fees may be partially refunded if the registration has not been initiated on the MCA portal.

6.5 — Labour Law, PF & ESI Services

Monthly compliance fees are charged per compliance period. Once compliance filings for a particular month have been submitted to EPFO or ESIC, the fees for that month are non-refundable.

6.6 — FSSAI Licence

FSSAI licence application fees paid to the FSSAI government portal are non-refundable. Our consultancy fees may be considered for partial refund if the application has not been submitted.

6.7 — MSME / Udyam Registration

Udyam registration is a government portal registration. Once registered, the service is considered delivered and no refund is applicable.

6.8 — Fire NOC & Building Plan Approval

These services involve coordination with Delhi Fire Services and municipal authorities. Government fees and inspection charges are non-refundable. Our consultancy fees are refundable only if work has not yet commenced.

7Dispute Resolution

In case of any dispute regarding refund or cancellation, we encourage clients to first contact us directly at +91-9818624442 or info@legaleasecompliance.co.in for an amicable resolution.

All disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi, India. This policy shall be governed by and construed in accordance with the laws of India.

8Changes to This Policy

Legal Ease Compliance – Shailputri Enterprises reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting on our website legaleasecompliance.co.in.

Clients are encouraged to review this policy periodically. Continued use of our services after any changes constitutes acceptance of the updated policy.

9Contact Us for Refund Queries

For any questions, concerns, or requests related to refunds and cancellations, please contact us through any of the following channels:

• Company Name: Legal Ease Compliance – Shailputri Enterprises
• Address: A-Block, House No-63, Ground Floor, Karam Pura, New Delhi – 110015
• Phone / WhatsApp: +91-9818624442
• Email: info@legaleasecompliance.co.in
• Website: legaleasecompliance.co.in
• Business Hours: Monday to Saturday — 9:00 AM to 6:00 PM IST